Terms of service

Terms of Service

OVERVIEW

This website is operated by Ruby and Bonnie. Throughout the site, the terms “we”, “us” and “our” refer to Ruby and Bonnie.

By accessing our website and/or purchasing from us, you agree to be bound by these Terms of Service (“Terms”), including any policies referenced herein.

These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

We reserve the right to update or change these Terms at any time. Continued use of the website constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

By accessing or using this website, you confirm that you are either:

  • at least the age of majority in your jurisdiction; or
  • a parent or legal guardian who has given permission for a minor to use the site and accepts responsibility for their use.

This website and its services are intended for use by parents or guardians. Any purchases, account registrations, or transactions must be made by an adult. Children may only use the site under appropriate parental supervision.

If you are under the age of 13 (or the equivalent minimum age in your jurisdiction), you must not use this website or provide personal information without parental consent.

You agree not to use our products or services for any unlawful, unauthorised, or prohibited purpose, or in any way that breaches applicable laws or regulations.

We reserve the right to suspend or terminate access to the Service immediately if these Terms are breached.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without written permission.

SECTION 3 – ACCURACY OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or outdated.

All content is provided for general information only and should not be relied upon without independent verification.

SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES

Prices and product availability may change without notice.

We reserve the right to modify or discontinue the Service (or any part of it) at any time without liability.

SECTION 5 – PRODUCTS AND SERVICES

Products may be available exclusively online and may have limited quantities.

We reserve the right to:

  • limit quantities
  • restrict sales
  • cancel orders

We do not guarantee that product images or colours displayed will be fully accurate.

SECTION 6 – DIGITAL PRODUCTS (IMPORTANT)

All digital products are licensed, not sold.

You are granted a limited, non-exclusive, non-transferable licence for personal, non-commercial use only.

You must NOT:

  • share, distribute, or resell files
  • upload to any platform or group
  • give access to others
  • remove branding or ownership marks
  • modify for commercial use

⚠️ Strict enforcement:
Any breach will result in:

  • immediate termination of access
  • potential legal action
  • takedown requests across platforms

All digital product sales are final and non-refundable once delivered, except where required by law.

SECTION 7 – ORDERS AND BILLING

We reserve the right to refuse or cancel any order.

You agree to provide accurate and complete purchase information.

Orders suspected of fraud, abuse, or resale may be cancelled.

You are responsible for maintaining the confidentiality of your account and login details and for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to protect your account information.

SECTION 8 – THIRD-PARTY SERVICES

We may use third-party providers (e.g. payment processors, fulfilment partners).

We are not responsible for:

  • third-party errors
  • delays
  • service interruptions

SECTION 9 – SHIPPING AND DELIVERY

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, or external events beyond our control.

International orders may be subject to customs duties, import taxes, and handling fees upon arrival. These charges are the responsibility of the customer and are not included in the product or shipping price.

We are not responsible for any delays, additional charges, or delivery issues resulting from customs clearance processes.

SECTION 10 – RETURNS AND REFUNDS

Returns and refunds are governed by our Returns Policy.

SECTION 11 – USER CONTENT

Any feedback, suggestions, or submissions may be used by us without restriction.

We are not obligated to:

  • maintain confidentiality
  • provide compensation

SECTION 12 – PROHIBITED USES

You must not use the website:

  • for unlawful purposes
  • to infringe intellectual property
  • to distribute malicious software
  • to collect personal data unlawfully

We may terminate access for violations.

SECTION 13 – DISCLAIMER OF WARRANTIES

The Service and all products are provided “as is” and “as available”.

We do not guarantee:

  • uninterrupted service
  • error-free operation
  • compatibility with all devices or printers

Products are intended for general entertainment and creative use only.

We do not guarantee any specific results, improvements, or behavioural outcomes from the use of our products.

SECTION 14 – LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • we are not liable for indirect or consequential damages
  • we are not liable for loss of profit, data, or revenue

Our total liability is limited to the amount paid for the product.

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless the Company from any claims arising from:

  • breach of these Terms
  • misuse of the Service
  • intellectual property violations

SECTION 16 – SEVERABILITY

If any provision is found to be unenforceable, the remaining provisions remain valid.

SECTION 17 – TERMINATION

We may terminate access at any time if these Terms are violated.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of England and Wales.

SECTION 19 – CONTACT INFORMATION

Questions should be sent to:
support@rubyandbonnie.com

www.rubyandbonnie.com is operated by BRC Entertainment Limited (the “Company”), registered in England and Wales under company number 13796939, with registered office at he Old Mill, Blisworth Hill Farm, Stoke Rd, Blisworth, Northampton NN7 3DB, United Kingdom. VAT number: GB 285680758.